My encounter with ebay.in

I had listed my mobile on ebay.in for selling.
Though the highest bidder didnt complete the transaction, I had a pretty good experience for waiving off the listing charges. ebay.in follows a very systematic process for handling selling related unpaid item's disputes. Infact, there is an exclusive link named "dispute console".

Here is what happened in my case:
1. I listed my Mobile on ebay.in for selling.
2. At the end of the selling period, a bidder had met my reserve price and hence was legally bound to pay for the item.
3. The buyer didnt respond.
4. I raised a unpaid item dispute.
5. After 8 days, I was eligible for Final Value Credit Fee. (i.e. the listing charges will be waived off. ebay's business model is that ebay charges sellers a fee depending on the selling features used by the seller.)
6. Even after waiving off the listing charges, my account balance was rupees 34.74 (That is, I had to pay ebay rupees 34.74)
7. I started a live chat session with ebay.in agent and he assisted me in waiving off the balance amount also.
(The link for live chat session is in the invoice generated by ebay.in)

Overall, I was satisfied that standard processes are in place at ebay.in

here is an excerpt of chat session with ebay agent:

Your chat session started.
aleem4u: hello any one there?
aleem4u: helloooooo
Nitesh: Hi, welcome to eBay Live Chat! My name is Nitesh.
Nitesh: How may I help you today?
Nitesh: Hello Good Afternoon.
aleem4u: I had started a chat session with another agent, but that session ended abruptly
aleem4u: I will paste my previous chat conversation, plz read it and respond
Nitesh: Sure.
aleem4u: aleem4u: hello any one there? Suraj: Hi, welcome to eBay Live Chat! My name is Suraj. Suraj: How may I help you today? aleem4u: Hi suraj Suraj: Hello. Good Afternoon. aleem4u: I had listed an item on ebay aleem4u: (# 200093705022). Suraj: Okay. aleem4u: I had raised an An Unpaid Item dispute on April 13 2007. Reason given for Unpaid Item: The buyer has not paid for the item. Buyer actions reported by seller: The buyer has not responded. aleem4u: Now I was eligible for Final Value Fee credit Suraj: Okay. aleem4u: I closed the dispute aleem4u: I have been given a Final value fee of Rupees 220 aleem4u: suraj, u there? Suraj: Yes, I am here. Suraj: Our systems are facing problem due to technical issues, due to which there is a delay in responding. Please bear with me. aleem4u: Now my current account balance is rupees 34.74 Suraj: Okay. aleem4u: since i was not able to sell my item, i shouldn't be charged any amount. Suraj: While I check from my side, we will need to verify your ebay account. Kindly provide your Name, Address, Zip Code, Telephone number and your User ID. aleem4u: user id: aleem4u aleem4u: name: Mohd abdul aleem quadri, aleem4u: Address: Mehdipatnam, Hyderabad aleem4u: Zip: 500028 aleem4u: Mobile: 9886788631 Suraj: Thank you for providing me with your contact information. Just a moment please while I review your account to verify the information you've given me. aleem4u: ok aleem4u: suraj, u there? Your chat session ended.
aleem4u: my question is since i wsnt able to sell my item, i shouldnt be charged any amount
Nitesh: Allow me a moment while I read your chat session with Suraj.
aleem4u: ok , but plz make sure the chat doesnt end abruptly
Nitesh: Definitely.
Nitesh: I have checked with the Billing Team and they would crediting the listing fees to you.
Nitesh: This reversal would appear in your Invoice in next 24 hours.
aleem4u: i have already told u
aleem4u: that i have been credited a Final Value credit fee of rupees 220
Nitesh: However please understand that this is one time courtesy credit given to you.
Nitesh: We are crediting the listing fees also which is charged to your account.
aleem4u: even after that my account balance is 34.74
aleem4u: so, do u mean my account balance will be zero, after you credit the listing fees also
Nitesh: We would be crediting these fees and your account balance would reflect 0 balance after 24 hours.
aleem4u: oh gr8!
aleem4u: Thanks a lot
aleem4u: Thanks a lot, Nitesh
Nitesh: You're welcome.
Nitesh: Is there anything else, I can assist you with?
aleem4u: No, Thanks
Nitesh: Thank you for contacting eBay Live Chat. I appreciate the chance I had to assist you. Have a great day!
aleem4u: Thanks and u 2 have a nice day.
Nitesh: Bye and take care :)
The agent ended your chat session.